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Milestone Backup and restore XProtect Corporate Recording Server - Knowledgebase / IP Surveillance - Critical Technology Solutions - Helpdesk

Milestone Backup and restore XProtect Corporate Recording Server

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Summary

‚ÄčTo connect properly a replacement Recording Server to your XProtect® Corporate Management Server, it should match the existing configuration in the SQL database.

Answer

To connect properly a replacement Recording Server to your XProtect® Corporate Management Server (to match the existing configuration in the SQL database), follow the steps: 
  1. Obtain the unique identifier for the old/existing instance:
    • Select Recording Servers from the Site Navigation pane in the Management Client. In the Overview pane, select the old recording server. Click Record or Streams tab.
    • Hold the CTRL key down and go to the Info tab.
    • A Globally Unique Identifier (GUID) number will appear.
  2. On the new/replacement server: 
    • Navigate to c:\Programdata\Milestone\XProtect Corporate Recording Server\.
    • Stop the Recording Server service.
    • Find and make a backup copy of the RecorderConfig.xml. 
    • Open the file in a text editor, for example, Windows® Notepad.
    • The file starts with:

      <?xml version="1.0" encoding="utf-8"?>
      <recorderconfig>
      <recorder>
      <id>250ae727-78d6-430e-813f-5afd7ec5579c</id>
      <displayname>support-v2.milestone.dk</displayname>


      Paste the old GUID into the string that starts with <id>

      Example:
      <id>11111111-1111-1111-1111-111111111111</id>
      gets replaced with
      <id>22222222-2222-2222-2222-222222222222</id>

       
  3. Start the Recording Server service. The Management Client should soon indicate that the old/existing Recording Server is started, with all existing configuration successfully inherited, and is no longer in a connection broken state. 

        4. The Management Client should also indicate a Recording Server, that IS in a connection broken state, with no configuration or hardware added. This can be safely deleted.
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