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Milestone XProtect Professional / Windows 10 Compatibility Problems - Knowledgebase / IP Surveillance - Critical Technology Solutions - Helpdesk

Milestone XProtect Professional / Windows 10 Compatibility Problems

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If you run the latest Windows 10 build, you might be unable to log into the Management Application or the Smart Client on your 2014 or 2016 Professional product.


After an update, XProtect Management Application and Smart Client logins may not longer function on Microsoft Windows 10 systems .


Two necessary entries are missing from the registry.

Troubleshooting steps

Using the Registry Editor, find the specified location:
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion]

Add these two entries and restart the machine: 
  • RegisteredOwner 
  • RegisteredOrganization
 To add the entries, follow the steps:

1) Create a new String Value.

New string

2) Type in 
RegisteredOwner for a name and right-click to modify.

Modify string

3) Define some Value data, for example 

Note:  The actual values assigned to Owner and Organization are not important.

Define a string value

4) Repeat steps 1,2,3 for the second string  

5) Restart the machine.



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