Navigate
Critical Technology Solutions - Helpdesk
  • Register

  • or
  • Login
    Need a password reminder?
or
Contact Us
  • Get in touch

    Send us an email

  • Submit Community Topics

    Community Topics and suggestions submitted by customers like you

  • Knowledgebase Read help articles
  • Community Custom suggestions
  • Downloads Browse our downloads
  • Contact Us We are here to help
  • Portal
  • Knowledgebase
  • IP Surveillance
  • Milestone XProtect Professional / Windows 10 Compatibility Problems
Download PDF

Milestone XProtect Professional / Windows 10 Compatibility Problems

Support Team
2018-01-25
0 Comments
in IP Surveillance

Summary

If you run the latest Windows 10 build, you might be unable to log into the Management Application or the Smart Client on your 2014 or 2016 Professional product.

Symptoms

After an update, XProtect Management Application and Smart Client logins may not longer function on Microsoft Windows 10 systems .
 

Cause

Two necessary entries are missing from the registry.

Troubleshooting steps

Using the Registry Editor, find the specified location:
  
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion]

Add these two entries and restart the machine: 
  • RegisteredOwner 
  • RegisteredOrganization
 To add the entries, follow the steps:

1) Create a new String Value.

New string

2) Type in 
RegisteredOwner for a name and right-click to modify.

Modify string

3) Define some Value data, for example 
someOwnerNameText.

Note:  The actual values assigned to Owner and Organization are not important.

Define a string value


4) Repeat steps 1,2,3 for the second string  
RegisteredOrganization.  

5) Restart the machine.

Resolution

 

N/A
  • Tags
  • Milestone
  • VMS
  • Windows 10
  • XProtect

Rate the quality of this page

This page was helpful :) :( This page was not helpful

4 of 4 people found this page helpful

Comments (0)

Add a comment

Quick Jump
  • Critical Technology Solutions - Helpdesk
  • Knowledgebase
  • Downloads
  • Community
  • Contact Us
Top
Helpdesk software provided by Deskpro